Return and exchange
Returns from Danish addresses
You always have a 14-day right of withdrawal from the day you receive your item. The easiest and safest is to use our GLS package label. It costs only DKK 39, which will be deducted from the amount you must get back (when exchanging for another item, the label is free)
Create your return here: Go to the return portal >>
Please note that you yourself are responsible for the package reaching us. We therefore always recommend that you use our package label, as the package is then insured and traceable. Remember to save the receipt for submission!
If you do not wish to use our label, you must send the package to the address below. Remember that you bear full responsibility for the package reaching us. We do not accept parcels sent to the parcel shop! Send the package to:
Dress the bird ApS
Kjeld Tolstrup Street 104
8000 Aarhus C
Denmark
You are also welcome to hand in returned goods to us showroom in Aarhus.
Read more about the rules for returns in our trade conditions.
Exchange for another product or size
If you want to exchange for another product or size, you can use our return label free of charge. You can exchange in two ways:
1. We will send you the new item once we have received your return. Send us any an email at kontakt@dressthebird.dk if we need to reserve the new item for you.
2. You can buy the new item in the shop immediately if you want to be sure it will not be sold out. We will then refund the amount for the return item when we receive it.
You can pick up a free package label on our returns portal:
Returning a gift
We usually transfer the money to the card that was used to pay for the order. But if you wish, we can instead put the money into a gift card, which is sent to your email address.
Returns from addresses outside Denmark
If you wish to return an item, you must send it back no later than 14 days after receipt. You must pay the return costs yourself. Please note that return packages from Norway may be subject to an administration fee of DKK 160 when they are checked at customs. If we are charged this fee, it will be deducted from your return amount.
You are responsible for the package until we receive it, so we recommend that you send it as a trackable package and get a receipt. Remember to enclose a note with your name or order number so that we can find your order. We do not accept parcels sent to the parcel shop!
Send the package to:
Dress the bird ApSKjeld Tolstrup Street 104
8000 Aarhus C
Denmark
Read more about the rules for returns in our trade conditions.
