Return and exchange
Returns from Danish addresses
You always have a 14-day right of withdrawal from the day you receive your item.
(Orders purchased in November and December can be returned until 14 January).
Within those 14 days, you must register your return in our returns portal. After that, you have a further 14 days to send the parcel back to us.
Create your return here: Go to the returns portal →
When you create your return, you will receive a return label by email.
You do not need a printer. You can choose to receive a QR code, which can simply be shown at the parcel shop.
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Return shipping for refunds: 49 DKK (deducted from your refund amount)
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Exchange for another item or gift card: 0 DKK
Exchange (free)
If you would like a different size or a completely different item, you can exchange free of charge when you use our returns portal.
Here, you simply select the new item and pay any difference if applicable. We send the new item once you have dropped off the return parcel at the parcel shop - so you avoid unnecessary waiting time. If you are exchanging a gift, you can have the new item sent to your own address.
If you cannot decide right away, you can also have the return amount put on a gift card.
Please note: Free exchange applies once per order. If you wish to exchange the same order again, return shipping costs 49 DKK.
Start your exchange here: Go to the returns portal →
Important to know
You are responsible for the return parcel until it is registered at the parcel shop. We therefore always recommend getting a receipt, so you have proof that the parcel was handed in if it should get lost on the way.
If you do not wish to use our label, you can send the parcel to:
Dress the Bird ApS
Kjeld Tolstrups Gade 104
8000 Aarhus C
Denmark
Please note: We do not accept parcels sent to parcel shops!
Returns in the store in Aarhus
You are always welcome to return or exchange items in our store in Aarhus.
Read more about the return rules in our terms and conditions.
Returns from addresses outside Denmark
If you wish to return an item, you must send it back no later than 14 days after receipt. You must pay the return costs yourself. Please note that return parcels from Norway may be subject to an administration fee of 160 DKK when they are checked by customs. If we are charged this fee, it will be deducted from your return amount.
You are responsible for the parcel until we have received it, so we recommend that you send it as a tracked parcel and obtain a receipt. Remember to include a note with your name or order number so we can find your order. We do not accept parcels sent to parcel shops!
Send the parcel to:
Dress the bird ApS
Kjeld Tolstrups Gade 104
8000 Aarhus C
Denmark
Read more about the return rules in our terms and conditions.
