Terms and conditions
Payment
Dress the bird accepts the following payment methods: Dankort, Visa, Mastercard, Maestro and MobilePay. When you enter your card details on the website, they are sent directly via an encrypted connection to the payment gateway QuickPay. At QuickPay, the amount and card details are approved by Nets/Teller.
Dress the bird does not have access to view your card details at any time. An amount corresponding to the value of your purchase in the webshop will be reserved. Once the items have been dispatched from our warehouse, the amount will be charged to your payment card.
Order confirmation and invoice
Once you have completed your order, you will receive an order confirmation/receipt by email. When the order has been packed and is on its way to be delivered, you will receive an email with a track & trace number so you can follow your parcel. If you have ordered delivery to a parcel shop, you will receive an email and an SMS when your parcel is ready for collection.
Please contact us immediately if you do not receive an order confirmation, as this may mean there is an error in the email address entered.
Delivery
We aim to dispatch your parcel no later than the day after you place your order*.
For destinations in Denmark, the parcel is usually delivered the day after it is dispatched. For destinations in the EU, delivery takes 2-7 business days. Orders placed at weekends and on public holidays are dispatched the next business day. Delivery is handled by GLS, and all items are shipped from our own warehouse.
If the ordered item is unexpectedly out of stock, we reserve the right to cancel the purchase.
* During holiday periods, it may take up to 7 business days before the parcel is dispatched. In that case, the delivery time will be clearly stated in the website's top banner.
Shipping rates
For destinations in Denmark (excluding Greenland and the Faroe Islands):
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When you spend more than 799 DKK, shipping costs 0 DKK if the item is delivered to a GLS parcel shop or to your workplace, and 59 DKK if the item is to be delivered to your home.
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If you spend less than 799 DKK, it costs 39 DKK if the item is delivered to a GLS parcel shop or your workplace, and 59 DKK if the item is to be delivered to your home.
For destinations outside Denmark:
We deliver to all countries in the EU. The delivery price depends on the destination country and is calculated at checkout. The parcel will be delivered either to a parcel locker or a home address - however, it is not always possible to choose this yourself.
Security
Dressthebird.dk uses a payment solution from QuickPay. All data relating to your payment is encrypted and sent via SSL to QuickPay. This means that only QuickPay, can read your payment data.
All payments are secured with 3D Secure, which is a security protocol developed to protect cardholders online through additional security checks in connection with payment transactions.
Dressthebird.dk complies with PBS/NETS guidelines for online shopping, which means that you as a consumer are at least as well protected as when you pay with your payment card in a physical store. All other information in the communication between you and Dressthebird.dk is not encrypted.
Right to complain
Dress the bird offers a 2-year right to complain in accordance with the Danish Sale of Goods Act. Our right to complain applies to defects in material and/or manufacture. The complaint does not cover faults or damage caused by incorrect use of the product. If the complaint is justified, Dress the bird will cover the return costs to a reasonable extent.
If you wish to make a complaint, please contact us by phone at +45 42 47 45 44 or by email: kontakt@dressthebird.dk before returning the parcel.
Please note: We do not accept parcels sent cash on delivery!
Returns
You must pay the direct costs associated with returning the item yourself. Please remember that you are responsible for the parcel until we have received it.
If you live in Denmark, you can choose to use our parcel label. The label is prepaid, but we deduct 49 DKK from the amount to be refunded to you. You can get a parcel label here:
If you fail to collect your item and it is returned to us, we will deduct the return costs from the amount to be refunded to you. For items from Denmark, the amount is 49 DKK. For international shipments, it is the applicable rate from GLS/DHL.
If you do not wish to use our parcel label or if you live abroad, you must return the item to:
Dress the bird ApS
Kjeld Tolstrups Gade 104
8000 Aarhus C
Denmark
Please remember to include a note with your name or order number so we can locate your order. Please note that return parcels from Norway may be subject to an administration fee of 160 DKK when they are checked by customs. If we are charged this fee, it will be deducted from your refund.
When returning an item, you are responsible for ensuring that it is securely packaged. You bear the risk for the item from the time of delivery until it has reached us again. Therefore, we recommend that you send the parcel as a tracked shipment. Remember to get a receipt for handing it in, otherwise we will not be able to help if the parcel goes missing.
You are also welcome to return items in our store in Aarhus.
Once we have received your item, we will refund the amount for the item as well as the original shipping costs if the entire order is returned. Please note that we only refund shipping costs corresponding to the cheapest shipping method. The money will be transferred to the card used to make the purchase. If requested, the money can also be transferred to a gift card. We usually transfer the money on the same day we receive the return parcel. However, during holiday periods, it may take a little longer.
When you place an order on Dressthebird.dk, we need your details in the form of name, address, telephone number and email address so that the order can be delivered to you and so that we can continuously provide you with updates on your order. All information that Dressthebird.dk registers in order to process your order is treated confidentially and in accordance with the Personal Data Act. The information is not sold, disclosed or otherwise transferred to third parties. Under the Danish Act on Processing of Personal Data, you have the right to access and request changes to or deletion of your personal information.
Dressthebird.dk is hosted on American servers. According to new EU legislation, we must therefore make you aware that your address details are sent to the USA when you shop on Dressthebird.dk.
Typos and sold-out items
Reservations are made for typographical errors, price increases and sold-out items.
Complaints
If you experience problems in connection with purchases on Dressthebird.dk and we cannot agree on a solution, it has been possible since 9 January 2016 to use a new website for online dispute resolution if you reside in the EU. Find the website here: online dispute resolution
Company information
Dress the bird ApS (dressthebird.dk)
CVR: 37291587
Kjeld Tolstrups Gade 104
8000 Aarhus C
Denmark
