Terms and conditions
Payment
Dress the bird accepts the following payment methods: Dankort, Visa, Mastercard, Maestrocard, and MobilePay. When you enter your card details on the website, they are sent directly via an encrypted connection to the payment gateway QuickPay. At QuickPay, the amount and card details are approved by Nets/Teller.
Dress the bird never has access to view your card details at any time. An amount equivalent to the value of your purchase in the webshop will be reserved. When the goods are shipped from our warehouse, the amount will be charged to your payment card.
Order confirmation and invoice
Once your order is complete, you will receive an order confirmation/receipt by email. When the order is packed and on its way to be delivered, you will receive an email with a track & trace number so you can follow your package. If you have chosen delivery to a parcel shop, you will receive an email and an SMS when your package is ready for pickup.
Contact us immediately if you do not receive an order confirmation, as this may mean there is an error in the email address you entered.
Delivery
We strive to send your package no later than the day after you have placed your order*.
For Danish destinations, the package is usually delivered the day after it is shipped. For destinations in the EU, delivery takes 2-7 business days. Orders placed on weekends and public holidays will be shipped the following business day. Delivery is handled by GLS and all goods are shipped from our own warehouse.
If the ordered item is unexpectedly out of stock, we reserve the right to cancel the transaction.
* During holiday periods, it may take up to 7 business days before the package is shipped. In such cases, the delivery time will be clearly indicated in the website's top banner.
Shipping prices
To destinations in Denmark (excluding Greenland and the Faroe Islands):
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When you purchase for over 799 DKK, shipping is 0 DKK if the item is delivered to a GLS parcel shop or your workplace, and 59 DKK if the item is to be delivered to your home.
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If you purchase for less than 799 DKK, it costs 39 DKK if the item is delivered to a GLS parcel shop or your workplace, and 59 DKK if the item is to be delivered to your home.
To destinations outside Denmark:
We deliver to all countries in the EU. The delivery price depends on the recipient country and is calculated at checkout. The package will be delivered either to a parcel locker or home address – however, it is not always possible to choose this yourself.
Security
Dressthebird.dk uses a payment solution from QuickPay. All data regarding your payment is encrypted and sent via SSL to QuickPay. This means that only QuickPay can read your payment data.
All payments are secured with 3D secure, which is a security protocol developed to protect cardholders online through additional security checks during payment transactions.
Dressthebird.dk complies with PBS/NETS' guidelines for online shopping, which means that as a consumer you are at least as well protected as when you pay with your payment card in a physical store. All other information in the communication between you and Dressthebird.dk is not encrypted.
Right of complaint
Dress the bird provides a 2-year right of complaint in accordance with the Danish Sale of Goods Act. Our right of complaint covers defects in material and/or workmanship. The complaint does not cover errors or damage caused by incorrect handling of the product. If the complaint is justified, Dress the bird will cover the return costs to a reasonable extent.
If you wish to use your right of complaint, please contact us by phone at +45 42 47 45 44 or by email: kontakt@dressthebird.dk before returning the package.
Note: We do not accept packages sent cash on delivery!
Returns
You must pay the direct costs associated with returning the item yourself. Remember that you are responsible for the package until we have received it.
If you live in Denmark, you can choose to use our shipping label. The label is prepaid, but we deduct 49 DKK from the amount to be refunded to you. You can download a shipping label here:
If you fail to receive your item and it is returned to us, we will deduct the return costs from the amount to be refunded to you. For items from Denmark, the amount is 49 DKK. For international shipments, it is the applicable price from GLS/DHL.
If you do not wish to use our shipping label or if you live abroad, you must return the item to:
Dress the bird ApS
Kjeld Tolstrups Gade 104
8000 Aarhus C
Denmark
Remember to enclose a note with your name or order number so we can find your order. Please note that return packages from Norway may be subject to an administration fee of 160 DKK when checked by customs. If we are charged this fee, it will be deducted from your refund.
When returning, you are responsible for ensuring that the item is properly packed. You bear the risk for the item from the time of delivery until it has been returned to us. Therefore, we recommend that you send the package as a trackable parcel. Remember to get a receipt for drop-off, as we otherwise cannot help if the package is lost.
You are also welcome to drop off returns at our showroom in Aarhus.
When we have received your item, we will refund the amount for the item as well as the original shipping costs if the entire order is returned. Please note that we only refund shipping costs equivalent to the cheapest shipping method. The money will be transferred to the card used for the purchase. If desired, the money can also be transferred to a gift card. We usually transfer the money the same day we receive the return package. However, during holiday periods, it may take a little longer.
When you place an order on Dressthebird.dk, we need your information in the form of name, address, phone number, and email address so the order can be delivered to you and so we can keep you updated on your order status. All information that Dressthebird.dk registers in order to process your order is treated confidentially and in accordance with the Personal Data Act. The information is not sold, disclosed, or otherwise transferred to third parties. According to the Act on Processing of Personal Data, you have the right to access and request to change or delete your personal information.
Dressthebird.dk is hosted on American servers. According to new EU legislation, we must therefore inform you that your address information is sent to the USA when you shop on Dressthebird.dk.
Typos and sold-out items
We reserve the right for typographical errors, price increases, and sold-out items.
Complaints
If you experience problems in connection with purchases on Dressthebird.dk and we cannot reach an agreement on a solution, since January 9, 2016, it has been possible to use a new website for online dispute resolution if you reside in the EU. Find the website here: online dispute resolution
Company information
Dress the bird ApS (dressthebird.dk)
CVR: 37291587
Kjeld Tolstrups Gade 104
8000 Aarhus C
Denmark
