Return and exchange

Returns from Danish addresses

If your purchase was not quite right, it is fortunately easy to return it. Just return the item to us within 30 days of receiving it. Remember to state the order number or the name of the person who placed the order.

The easiest and safest is to use our GLS package label. It only costs DKK 29, which will be deducted from the amount you must get back (when exchanging for another product, the label is free).

You can pick up the GLS package label and return slip right here:Go to the return portal >> 

Please note that you yourself are responsible for the package reaching us. We therefore always recommend that you use our package label, as the package is then insured and traceable. Remember to save the receipt for submission!

If you do not wish to use our label, you must send the package to the address below. Remember that you bear full responsibility for the package reaching us. We do not accept parcels sent to the parcel shop! Send the package to:

Dress the bird ApS
Kjeld Tolstrup Street 104
8000 Aarhus C
Denmark

You are also welcome to hand in returned goods to usshowroom in Aarhus.

 

Read more about the rules for returns in ourtrade conditions.

 

Exchange for another product or size

If you want to exchange for another product or size, you can use our return label free of charge. You can exchange in two ways:

1. We will send you the new item once we have received your return. Contact us if necessary. in advance so that we can reserve the item for you.

2. You can buy the new item in the shop immediately if you want to be sure it will not be sold out. We will then refund the amount for the return item when we receive it.

If you wish to exchange for an item that is more expensive than the returned item, please use option #2.

You can collect a return slip and free package label on our return portal:

Go to the return portal >>

 

Returning a gift

We usually transfer the money to the card that was used to pay for the order. But if you wish, we can instead put the money into a gift card, which is sent to your email address. Write on the return slip if you want this. If you choose this option, we will withdrawdoes not the 29 DKK in return shipping.

Go to the return portal >>

 

Returns from addresses outside Denmark

If you wish to return an item, you must send it back no later than 30 days after receipt. You must pay the return costs yourself. You are responsible for the package until we receive it, so we recommend that you send it as a trackable package and get a receipt.Remember to enclose a note with your name or order number so that we can find your order. We do not accept parcels sent to the parcel shop!  

Send the package to:

Dress the bird ApS
Kjeld Tolstrup Street 104
8000 Aarhus C
Denmark
  
Read more about the rules for returns in ourtrade conditions.

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I bought a really beautiful dress in...

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