Return and exchange

Returns from Danish addresses

ATTENTION! Christmas gifts can be returned until 31/1 2023

If your purchase was not quite right, it is fortunately easy to return it. Just return the item to us within 30 days of receiving it.

The easiest and safest is to use our GLS package label. It only costs DKK 29, which will be deducted from the amount you must get back (when exchanging for another product, the label is free)

Create your return here:Go to the return portal >> 

Please note that you yourself are responsible for the package reaching us. We therefore always recommend that you use our package label, as the package is then insured and traceable. Remember to save the receipt for submission!

If you do not wish to use our label, you must send the package to the address below. Remember that you bear full responsibility for the package reaching us. We do not accept parcels sent to the parcel shop! Send the package to:

Dress the bird ApS
Kjeld Tolstrup Street 104
8000 Aarhus C
Denmark

You are also welcome to hand in returned goods to usshowroom in Aarhus.

Read more about the rules for returns in ourtrade conditions.

 

Exchange for another product or size

If you want to exchange for another item or size, you can use our return label free of charge. You can exchange in two ways:

1. We will send you the new item once we have received your return. Send us any an email at kontakt@dressthebird.dk if we need to reserve the new item for you.

2. You can buy the new item in the shop immediately if you want to be sure it will not be sold out. We will then refund the amount for the return item when we receive it.

You can pick up a free package label on our returns portal:

Go to the return portal >>

 

Returning a gift

We usually transfer the money to the card that was used to pay for the order. But if you wish, we can instead put the money into a gift card, which is sent to your email address.

Go to the return portal >>

 

Returns from addresses outside Denmark

If you wish to return an item, you must send it back no later than 30 days after receipt. You must pay the return costs yourself. Please note that return packages from Norway may be subject to an administration fee of DKK 160 when they are checked at customs. If we are charged this fee, it will be deducted from your return amount.

You are responsible for the package until we receive it, so we recommend that you send it as a trackable package and get a receipt.Remember to enclose a note with your name or order number so that we can find your order. We do not accept parcels sent to the parcel shop!  

Send the package to:

Dress the bird ApS
Kjeld Tolstrup Street 104
8000 Aarhus C
Denmark
  
Read more about the rules for returns in ourtrade conditions.

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Beautiful shop

Have both shopped where I have kept and sent back. It is a very delicious product, but easy and fast delivery and return. Will shop here again and visit them in Aarhus soon.

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I bought a really beautiful dress in...

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Easy to order and fast delivery.Received a beautiful dress in fine quality that fits as it should.
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